Reply under 30 minutes (GMT+8 business hours)QC photos before every shipmentEnglish & Chinese supported
What to expect
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Response time
Under 30 minutes during GMT+8 business hours. Under 4 hours at all other times.
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Order process
Screenshot item from Yupoo → WhatsApp → stock confirm → QC photos → approve → pay → ship. No surprises.
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Languages
English and Chinese (Mandarin). English is the primary language for most orders.
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Broken links
Found a dead Yupoo link? Message us the brand name and we fix it within 24 hours.
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What we don't have
No phone number. No email. No contact form. WhatsApp is it — it's faster than everything else.
Common questions
Open the Yupoo album for your brand, screenshot the item you want, and send it on WhatsApp with your size. We confirm stock and price within 30 minutes.
Yes — always. QC photos are sent for every single order before it ships. You approve before payment is finalised. We don't skip this step.
DHL Express typically takes 5–9 days to Europe and North America. EMS is 10–18 days. Every order comes with a full tracking number.
We discuss payment options on WhatsApp. Common methods include bank transfer, crypto (USDT/BTC), and various local payment options depending on your country. We'll tell you what works for your region.
Message us on WhatsApp with photos. We assess case by case. Most issues are resolved with a partial refund or replacement. This is why QC photos matter — catching problems before shipment is far better for everyone.
Yes — send us the brand name on WhatsApp. We check and replace broken links within 24 hours. The catalog is only useful if the links actually work, so we take this seriously.